Defy Fridge

I am extremely disappointed with the service received from Defy.

My wife and I purchased a Defy fridge almost a year ago. The fridge stopped working, resulting in our food spoiling. This has already been a very frustrating and costly experience for us.

What has made matters worse is the lack of support and communication from Defy. It has now been a full month, and we still have not received a replacement fridge.

Each time we contact Defy, we are passed from one person to another, with promises of follow-up that never materialise. We are left without any clear answers or resolution.

Based on this experience, I am seriously reconsidering purchasing Defy products in the future and would caution others to do the same.