Defy Fridge

I am very disappointed with the service I received. I reported my side by side Defy Fridge (model G91641-N / Product no: ***/ Product code: DFF1641 N) as faulty on the 27th Of October 2024 already. (It was only purchased in June 2024, order number ***, basically brand new from Game)

I am now waiting almost 4 months to get this resolved.

I think I follow all the correct procedures as per the consumer protection act. I reported the problem within 4 months of sale. I asked for it to be repaired (which did not happen) and I think I am now within my rights to ask for a refund or replacement. Consumers can return goods within six months of delivery for a refund, repair, or replacement.

Mailed Game/Defy again this week, no answer.....

I just need a working Fridge. That was what I paid for!!!