jG
jacky G
1 reviews | Active since Jul 2011
27 Feb 2026, 10:48
Defy Fridge 10°C on the coldest setting at the hottest time of the year!!
Defy fridge/freezer model C455 bought and delivered March 2025. Quick summary, 1st callout 22 May 25, 2nd 11 November 25, 3rd 13 November 25, 4 & 5th 15 December 25. Multiple calls later on 2 February 2026 the service guy calls to say Defy will replace the unit, he's done all he can do. More calls later and still waiting for Port Elizabeth to contact me, they are so busy with returns, there is a backlog - now what does that tell you!! I really thought I'd bought a quality brand but I was mistaken.
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Replies (4)
Defy Appliances's replyOfficial
27 Feb 2026, 10:55Good day Jacky,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply27 Feb 2026, 10:55
Official
Good day Jacky,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
jG
jacky G's updateReviewer Update
04 Mar 2026, 07:55Thank you for replying so promptly but still nothing from the service team!! Please advise WHEN the service team will contact me!
jG
jacky G's update04 Mar 2026, 07:55
Reviewer Update
Thank you for replying so promptly but still nothing from the service team!! Please advise WHEN the service team will contact me!
jG
jacky G's updateReviewer Update
04 Mar 2026, 10:45 Good day Jacky,
As per feedback received , the unit is coming from Durban, the team will be in contact as soon as they receive confirmation.
That still doesn't answer my question, I was also told the unit was coming from Port Elizabeth, not Durban. This has been going on for months and I am throwing away food on a daily basis as I have no confidence in this fridge.
As per feedback received , the unit is coming from Durban, the team will be in contact as soon as they receive confirmation.
That still doesn't answer my question, I was also told the unit was coming from Port Elizabeth, not Durban. This has been going on for months and I am throwing away food on a daily basis as I have no confidence in this fridge.
jG
jacky G's update04 Mar 2026, 10:45
Reviewer Update
Good day Jacky,
As per feedback received , the unit is coming from Durban, the team will be in contact as soon as they receive confirmation.
That still doesn't answer my question, I was also told the unit was coming from Port Elizabeth, not Durban. This has been going on for months and I am throwing away food on a daily basis as I have no confidence in this fridge.
As per feedback received , the unit is coming from Durban, the team will be in contact as soon as they receive confirmation.
That still doesn't answer my question, I was also told the unit was coming from Port Elizabeth, not Durban. This has been going on for months and I am throwing away food on a daily basis as I have no confidence in this fridge.
jG
jacky G's updateReviewer Update
12 Mar 2026, 08:09Please can I have a reference for this complaint?
jG
jacky G's update12 Mar 2026, 08:09
Reviewer Update
Please can I have a reference for this complaint?