1 reviews | Active since Jun 2020
Defy for who?
I bought a microwave brand new from Game in April, it lasted one month before it gave it, we took it back and they voided our warranty saying it was due to pest damage, this could not have been the case, nevertheless, we decided not to fight it and took it to a repair shop ourselves, we paid for the repairs and took it home, it gave in again, the repair shop tried about 5 different times to repair the microwave on 5 different occasions, as soon as we brought it home and switched it off, it stopped working again and eventually blew, the problem is definitely with the manufacturer and they refuse to acknowledge the problem, I've had a hisense microwave for 7 years and the only reason why I replaced it was because the screen was cracked, prior to that, I had a Russel hobbs appliances where there was 0 issues, this microwave is the first and last that I will purchase from defy and I will be sure to let everyone know about their poor quality of appliances and lack of customer care.
We apologise for this experience and inconvenience caused.
As advised when the unit was assessed, the warranty was unfortunately voided due to pest damage, which falls outside the manufacturer’s warranty terms and conditions. Because of this, we are were unable to process a repair or replacement under warranty.
We are unable to comment on or take responsibility for the repairs carried out by an external service provider.
Warm regards,
Defy Customer Care
We apologise for this experience and inconvenience caused.
As advised when the unit was assessed, the warranty was unfortunately voided due to pest damage, which falls outside the manufacturer’s warranty terms and conditions. Because of this, we are were unable to process a repair or replacement under warranty.
We are unable to comment on or take responsibility for the repairs carried out by an external service provider.
Warm regards,
Defy Customer Care
