1 reviews | Active since Jun 2019
Defy faulty washing machine
Good day, I purchased a Defy 14kg top loader DTL160 on the 17 October 2021 from a respectable Supplier and a month later is started giving problems. I called the Supplier and they had a Defy technician come out to my property to assess the washing machine. The washing machine was then fully replaced.
Then a few months later the replaced washing machine started giving problems and once again I called the Supplier, a Defy technician came to see the faulty machine and once again it was replaced in March 2022.
Now once again, the third replaced washing machine is giving problems and the Defy technician came out to assess the machine and the washing machine will once again be replaced.
I do like the machine but it is unacceptable that it had to be replaced three times so far and the current machine as well. Can Defy not replace my washing machine with another model as there is clearly a factory fault?
Trust you are well.
Please accept our sincerest apologies for the inconvenience this issue may have caused.
Can you kindly supply us with the last job/ref no.?
Will forward this along with your details to follow up & escalate with our service team.
Kindest Regards
~ISD
Trust you are well.
Please accept our sincerest apologies for the inconvenience this issue may have caused.
Can you kindly supply us with the last job/ref no.?
Will forward this along with your details to follow up & escalate with our service team.
Kindest Regards
~ISD
I have received four Defy washing machine replacements but unfortunately I do not have the fourth job/ref number. What I do have is the third which I am sure that you can pick up all the replacements on your system which will be linked to each other. The Job Card is U-320995-W.
When I received the fourth washing machine replacement, it started making noises after a few days, a Defy technician came out and had to tighten the belt which he said was very loose. Clearly there must be factory faults with this model.
Thank you and I look forward to your reply.
I have received four Defy washing machine replacements but unfortunately I do not have the fourth job/ref number. What I do have is the third which I am sure that you can pick up all the replacements on your system which will be linked to each other. The Job Card is U-320995-W.
When I received the fourth washing machine replacement, it started making noises after a few days, a Defy technician came out and had to tighten the belt which he said was very loose. Clearly there must be factory faults with this model.
Thank you and I look forward to your reply.