Defy Faulty Touch Stove

You are going to **** my mother!!!

We bought a Defy touch stove from you, in June, and in July...we were already experiencing problems with your stove doing on and off.

You sent your very rude technician to our house, without telling anyone what was going on, he removed a part and left with it. This happened on a Friday, he said he's return on Tuesday but returned a full week later, ZERO telephonic conversation. He came back saying there was a small glitch with the stove. We were without a stove for 10 days. Using a gas, to cook meals, everyday.

The stove worked for a short while and we were back at it, again. The same guy came over, inspected and left. Not speaking to anyone or giving feedback. After a few days of not hearing from you, I went to the Fame store we bought it from. They called you, in my presence, and your rude guy had not provided feedback to you. In all of this, We didn't and still do not have a stove, even as I type this. My mother's heart is breaking, she is ill from your ill treatment and how you are REFUSING to take back your stove and give us an exchange.

On the 3rd account, we are told that our stove was incorrectly installed and that there are insects. So the first two times, nobody saw this? The very last person to tamper with this stove was your technician...We had issues with this stove a month in. Did you offer to replace it with something else, not like we asked for our money back but issues within the first month should have had you worried about the product we were being sold. We are told that It's insects, so it needed 3 visits for you to see that. We don't but buy it. That cannot be the sole reason for our stove not working.

You leaving my mom to fend for herself, causing stress and financial strain is your solution to this? I am HIGHLY disappointed and I am now taking the initiative to reach out to you. Is this how you do business? So we must endure additional financial stress over a barely 3 months stove? No, guys...no. please come and get your product and give us a brand new one.