Defy fan - bad / cheap quality

Written in AUGUST 2021. To date no response from Game- I bought a DEFY Fan from Game for approximately R899 to R1000 . The fan works with a remote; however, the actual stand of the fan is breaking - the plastic has split and won’t hold the fan any longer. I returned the fan which is practically brand new and in working order. The exchange consultant firstly was rude - asking me WHAT DO YOU WANT! We at the exchanges / returns / refunds desk so it is obvious we have an issue - maybe ask How can I help you! I figured it’s because I am coloured (she was coloured too)- So NO customer service. She told me I need my slip and only then can she send it for repairs. I asked how will they repair a plastic part that holds the fan up, as it’s a plastic part that’s part of the frame - so unless they replace the entire fan as there’s no way of ‘fixing’ the plastic part that is splitting, in that case I might as well tape it and take it home. The fans sales consultant came to speak with me and he says he wants the slip. Whilst I told both of them I bought a brand new product not a second hand and at that it’s an expensive one so I want a voucher to buy another product or a different one etc. Now, I am sitting with a DEFY FAN that cannot be used because it has a manufacturing fault as the plastic section to hold the fan up on the stand is clearly not durable. So I’ve basically given GAME STORE AT THE GLEN 900rand for free just because I like throwing money away. Defy is a name brand product, yet, we are bul**** for slips that we wouldn’t necessarily keep / have as we wouldn’t expect a name brand fan to break sooner than one that we own or bought for 150r that we own for 10 years. Very disappointed with the GAME (the glen branch) and disappointed with the defy fan product. But especially disappointed that a RETURNS employee thinks she can talk to a CUSTOMER in such a manner because we the same race - customer service is a real issue OR LACKING!! One would think with the economy and the consumer appetite at the moment companies would be extra cautious with providing good customer service to retain present clients and making new ones. So I have a fan for R900 odd that cannot stand and May as well go into the bin! And GAME (the glen) are unable to assist. What would DEFY say about the service delivery etc on their products sold at Game the Glen Johannesburg?!!