DR
Danny R

1 reviews | Active since Jun 2020

05 Dec 2023, 16:45

Defy extended warranty registration not working

I tried to do the online warranty registration as instructed in the manual of the defy fridge that I recently purchased. The warranty registration function is inactive on the website www.defy.co.za

I contacted defy and was informed "To register an appliance for the extended warranty, the customer needs to go to: https://mydefy.co.za/ (Not www.defy.coza)" This address does not allow registration.

I queried with Defy again and was told to use link https://www.defy.co.za/Product-Warranty-Registration

Even this does not work.

Defy, please advise how to register the extended warranty

0
Replies (1)
Defy Appliances
Defy Appliances's reply07 Dec 2023, 11:01
Official
Good Day Danny, We apologise for the issue you have experienced. The website has been under transition and this may have contributed to the confusion of the sites. 

Kindly visit https://www.defy.co.za/ proceed to click on warranty registration, fill in all info and submit. 
A confirmation email will be sent upon completion. 

Warm regards,  Customer Care TeamDefy Appliances (Pty) Ltd