DEFY DW-230 Dishwasher Defective - Poor Service Repair under Guarantee

To Whom It May Concern, Purchased a new DEFY DW-230 on the 25th of August 2019 at Makro Springfield Park. Installed it as per the manual provided with necessary piping etc. Tested by running a full cycle, plates came out clean. On the 27th of August 2019 another load of dishes ran through a cycle and cleaned. On the 31st of August 2019 ran a 3rd cycle of dishes where non of the dishes were cleaned. After a number of cycles attempted the dishes remained uncleaned. Double check in the manual to unsure every step was follow. Logged a call with DEFY Service centre to have a technician sent out on the 1st of September 2019. Provided invoice number on the 3rd of September upon request from services centre. Got assigned a job card *** on the 4th of September 2019 stating 2-3 working days turnaround time. Contacted around the 5th of September 2019 to confirm appointment for Tuesday the 10th of September. After taking of the day to facilitate the repair technician contact me 15h00 to inform me that they will not attend to my call, the technician requested to reschedule for Saturday 14th of September 2019 anytime from 08h00 - 14h00. I requested 08h30 - once again to be let down with no technician arriving. Contacted by the service centre on the 16th of September to confirm if it has been resolved, contacted shortly after by technician to confirm appointment for the 17th of September 2019(Today). No technician has arrived after taking of another day from work to facilitate. In light of the above I am highly dissatisfied with the service and product provided by DEFY. In future I would definitely purchase from alternative manufacturer/brand.