1 reviews | Active since Jul 2023
DEFY DUALMASTER STOVE IS *******
I purchased a new dual master DEFY stove on 14 December 2022. I logged a complaint with the service Centre approximately 5 weeks ago stating the markings on several of the knobs had worn off and the oven was not sealing properly. A technician came out, took photos of the knobs to get them reolzced6. Did not know why the oven wasn't sealing or why the front plate was being scorched by the steam from the oven. About 10 days later he returned with the knobs but still no answer to other problems raised. Said he would escalate to a senior technician. Another technician came out and also said he would escalate
I then received an sms stating the call was closed. I phoned the service Centre again and told them it wasn't fixed and they escalated it.
A technician came out last Friday, tested the oven to discover it is 20 degrees hotter than the dial says. Needs to get a new thermostat, but also can't tell me why the oven doesn't seal.
Today still no thermostat or technician in sight.
Can I please get the stove changed for another as this one is clearly a problem
We apologize for the ongoing issues you have experienced with your Defy Dualmaster stove. We understand your frustration and the inconvenience caused by the worn-off markings on the knobs, improper oven sealing, and the scorching of the front plate.
We apologize for the delays and the lack of clear resolution thus far. We appreciate your patience and assure you that we are actively working to address these concerns. We are sorry for any confusion caused by the closure of the service call without a proper resolution.
We have taken note of the need for a new thermostat and the temperature discrepancy you've mentioned. Rest assured that we will expedite the process of acquiring the necessary parts and scheduling a technician to address these issues. Our customer service team will be in contact with you to provide updates and discuss possible solutions.
We will review your case thoroughly and explore all available options to ensure a satisfactory resolution. Our priority is to ensure that you have a fully functional stove that meets your expectations.
Once again, we apologize for the inconvenience caused and appreciate your patience. We value your feedback and the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the ongoing issues you have experienced with your Defy Dualmaster stove. We understand your frustration and the inconvenience caused by the worn-off markings on the knobs, improper oven sealing, and the scorching of the front plate.
We apologize for the delays and the lack of clear resolution thus far. We appreciate your patience and assure you that we are actively working to address these concerns. We are sorry for any confusion caused by the closure of the service call without a proper resolution.
We have taken note of the need for a new thermostat and the temperature discrepancy you've mentioned. Rest assured that we will expedite the process of acquiring the necessary parts and scheduling a technician to address these issues. Our customer service team will be in contact with you to provide updates and discuss possible solutions.
We will review your case thoroughly and explore all available options to ensure a satisfactory resolution. Our priority is to ensure that you have a fully functional stove that meets your expectations.
Once again, we apologize for the inconvenience caused and appreciate your patience. We value your feedback and the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to contact us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
I was extremely happy with the response I received and gave you a good review, however it has now been 5 days since you responded and your team is silent. When will I get the expedited response as you promised.
I have taken videos of the steam escaping from the oven, the condensation on and in the oven door. I am not happy with the stove or your service.
The job number received on 27 June is ***
I was extremely happy with the response I received and gave you a good review, however it has now been 5 days since you responded and your team is silent. When will I get the expedited response as you promised.
I have taken videos of the steam escaping from the oven, the condensation on and in the oven door. I am not happy with the stove or your service.
The job number received on 27 June is ***