1 reviews | Active since Sept 2024
DEFY DTL 165 Manhattan Grey Top Loader Auto 8KG
Defy Dtl 165 8kg manhattan Grey Top Loader I would like to warn consumers please do not buy the defy manhattan grey top loader Auto Matic 8 kg washing machine from any retailers .. I bought my top loader auto in october 2023 and i had it for full 9 months be for the mechanical problems hit this washer unit ..
The 15 mintue eco wash did not work and the play button flashed and washing stayed stuck and i kept having to re set it !!! The washer suxed water out on the 15 mintue eco wash so i guess it also had leaks.!!!!!! E1 errors for no reason Would not spin .. The 53 auto wash then Also started the above issues!!!!!
The defy tec came out twice and told me it was lose wire on the pc board .. After he fixed it the same problems again .. I called defy help centre again and then he came with a new pc board was fitted ..!!!!! And told me my pc had been power surge ..! No it had not because other customers who had bought this model had experinced the same issues...
Eventully Defy agreed to give me a new unit .. It arrived on 7th step 2024 ...
Brand new out the box i tested the unit and this time new unit did the same and expect it was worse than the unit taken away .....!!!! The washer did not even want to do the washing motion and the drum to seemed to struggle !!
This unit has mechincal issues clearly and is also the pc board seems confused becuase of the mechanical problems !!!!!
However i wrote to defy requesting them to recall the Defy DTL 165 Manhattan Grey washer since their are many complaints about this unit..
I fought very hard to get refund out of the 6 months return cpa !!
Eventully hirsh stores gave us a credit and we bought a LG Direct Drive instead !!!
Please do not buy the Defy Dtl165 8kg auto front top loader.!!
This model is a waste of time and money
I understand the case is over with ...This concern s me as a consumer .
If this was overseas the product will be pulled off the market !!!!
I understand the case is over with ...This concern s me as a consumer .
If this was overseas the product will be pulled off the market !!!!
We apologise for this experience. Your feedback is noted and escalated to quality teams.
Warm Regards,
We apologise for this experience. Your feedback is noted and escalated to quality teams.
Warm Regards,
Let me a list for defy !!!
Not spinning at all
Suxing out water of drum on the 15 quick wash
Filling up water when the unit should spin
Griding noises from the drum!!!
Then the new unit that was sent was even worse
All those above problems
And didnt even want to make the washing motion
Play button flashed all the time !!!!
Defy is wasting customers money by keeping these models at the retailers stores with out pulling them off by a recall !!!!
Every one who has logged problems defy should be telling retailers to ask customers to return them..!!!!
If this was overseas the product would be pulled off the retail stores ...!!!!!
The full price for 8kg is R5299.99
Which is not cheap.
R4299 on special and that is still not cheap!!!
So cheaply put together the product is not even worth that amount of money spent !!!!
All thou i have moved on and bought LG washer!!!
This concerns me because i see the product has not pulled off the retailers stores yet !!!!
Let me a list for defy !!!
Not spinning at all
Suxing out water of drum on the 15 quick wash
Filling up water when the unit should spin
Griding noises from the drum!!!
Then the new unit that was sent was even worse
All those above problems
And didnt even want to make the washing motion
Play button flashed all the time !!!!
Defy is wasting customers money by keeping these models at the retailers stores with out pulling them off by a recall !!!!
Every one who has logged problems defy should be telling retailers to ask customers to return them..!!!!
If this was overseas the product would be pulled off the retail stores ...!!!!!
The full price for 8kg is R5299.99
Which is not cheap.
R4299 on special and that is still not cheap!!!
So cheaply put together the product is not even worth that amount of money spent !!!!
All thou i have moved on and bought LG washer!!!
This concerns me because i see the product has not pulled off the retailers stores yet !!!!
All issues with units that have been noted by our quality teams. Ensuring our customers receive the highest quality products is our top priority.
As advised, your feedback is noted and escalated to quality teams.
Warm Regards,
All issues with units that have been noted by our quality teams. Ensuring our customers receive the highest quality products is our top priority.
As advised, your feedback is noted and escalated to quality teams.
Warm Regards,