DEFY dreadful quality

I purchased an upright Defy fridge and Freezer combo from Makro. Upon purchasing I also choose to buy extended warranties for the units. The sales person assured me that the units are of good quality.

The freezer is terrible, it has glass shelves that the drawers sit on, Once items are placed in the drawers and they are pulled out to be opened, the glass falls, resulting in breakage.

The fridge has not been working properly since October 2020, technicians have been out many times to acces the repairs. the repairs have been done but the unit does not work as it should. Eventually a technician said the unit needs to be replaced. this was 2 weeks ago. I have lost thousands of Rands worth of food in the fridge.

When I called Defy today, I was told that they cannot replace the fridge because of stock issues.

You cannot rely on Defy. The service and is shockingly bad and the product quality is even worse.

I DO NOT recommend the products.