Defy double door fridge

Defy is useless in my eyes , There has been absolutely no feed back whatsoever until I keep calling then I get a different answer always regarding my fridge replacement. My fridge was purchased in cash on the 18th DEC from makro Springfield, it was delivered to me 23rd Jan 2020 , after 5hrs I put on the fridge and it didn't work. I called the defy customer care in case there was a setting I missed but instead she advised a tec will come out on Monday the 27th which he did & found the fridge to be faulty & said he's needing me to call for a replacement. So... From the 28th Jan until now I'm waiting for my replacement fridge !