Defy double door breakdown

I bought a double door fridge at makro strubenvalley in December 2023, paid for extended warranty at makro, my fridge started giving problems in August the 25th 2025 (1st job card issued ***), then it was attended to on the 28th of August 2025(technician replaced fridge plug), August 29th the fridge had a red fault light, and it kept on switching on and off, matter was reported(job card no *** issued), matter was attended to on the 3rd of September, technician diagnosis was a faulty PCB board, I had to wait fir this matter to be attended to only on the 23rd of September 2025, on this day 2 technicians were deployed, they replaced the PCB board, they realized that the fridge is still not working, then almost 2 hrs later they diagnosed a faulty shortcircuting compressor plug.

On that day both technician gave me a signed job card, which states that a PCB was replaced, and rewiring of the compressor plug was done.

Today on the 28th of October 2025, im sitting with a fridge that doesn't work on the freezer side, onother job card issued( ***4)

Im sitting with a pillar to post between makro and Defy, yet I paid for extended warranty, and my fridge is still under warranty with Defy and Defy and Makro they are both refusing to replace my fridge.

I have to throw away food constantly and sit with people that don't care about customers services but rather sales.

Between makro and Defy this is disappointing and disgusting