Defy don't care about they Customers

Hello Everyone

I would just like to inform and warn other customers thinking of buying at OK furniture store or Defy products because it's cheap and convenient. I promise you, you will have a awful encounter at Ok furniture store in China Town Parow Park. if you are looking for fast friendly & fast customer service, please take your sales somewhere else.

Last year around October a Defy Washing machine Model: DTT151 The washing machine had a breakdown in December, the suppliers reached out to us in January and we called and let them.

After a long wait and piles of dirty laundry, the suppliers replaced the washing machine in May month. Not only did we waste airtime calling after them but also received ill mannered service for appliances we already paid cash for, the store manager has no idea of customer service because surely I'll never buy from this store again even if you pay me.

Today the 19 May 2025 received the same problem with the washing machine.

I probably won't get a refund on his trash of a product because I'm classed a coloured, but one thing is for sure, I'll never waste my hard earned salary on any of Defy or OK furniture stores ever again! You smiled with me when I paid you in cash then gave stressed and rude remarks from delivery dates to repairs and refunds everything was the worst experience ever.

They are truly the definition of buy no cry later.