TH
Thinus H
1 reviews | Active since Feb 2014
14 Nov 2022, 06:28
Defy don't care about customer service
Wish there was service, my fridge's ice maker broke. The technician was here 2 months ago and still no awnser, really bad after sale service think defy is playing for time my fridge is almost a year old, if this is how they treat there clients i will never ever buy a defy product again, must say this is by far the worst service i have ever received from a company. I also phoned the call centre a few times but with no luck they just tell me they will log the call but nothing happend, Thinus Haasbroek ***
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
14 Nov 2022, 11:04Good Morning, Thinus.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
We wish you a pleasant day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Nov 2022, 11:04
Official
Good Morning, Thinus.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
We wish you a pleasant day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
TH
Thinus H's updateReviewer Update
17 Nov 2022, 13:28And still no awnser,just this automate replay, checked on the complaints bord 308 complaints only 2 resolved just hope everybody see your after sales reviews before they ever buy defy again,
TH
Thinus H's update17 Nov 2022, 13:28
Reviewer Update
And still no awnser,just this automate replay, checked on the complaints bord 308 complaints only 2 resolved just hope everybody see your after sales reviews before they ever buy defy again,
Defy Appliances's replyOfficial
17 Nov 2022, 16:21Good Day, Thinus.
Apologies for the delay.
Our Midrand Branch has advised they have the part inbound, and we'll be following up with them on receipt of the part and completion of the job.
Apologies once again for the inconvenience.
Warm Regards,
Apologies for the delay.
Our Midrand Branch has advised they have the part inbound, and we'll be following up with them on receipt of the part and completion of the job.
Apologies once again for the inconvenience.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply17 Nov 2022, 16:21
Official
Good Day, Thinus.
Apologies for the delay.
Our Midrand Branch has advised they have the part inbound, and we'll be following up with them on receipt of the part and completion of the job.
Apologies once again for the inconvenience.
Warm Regards,
Apologies for the delay.
Our Midrand Branch has advised they have the part inbound, and we'll be following up with them on receipt of the part and completion of the job.
Apologies once again for the inconvenience.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd