1 reviews | Active since Mar 2016
Defy does not want your business!
Shocking service from Defy! It is like they actually DO NOT want to do business with you . I logged a service call last week Monday for my tumble dryer. The technician was here last Friday. I called on Monday as they did not call me back. I was advised that the request for the part was logged? They have not even sent me a quote. One ill informed employee told me they order the part first then contact you. Really? I then called again on Wednesday and was advised I must approve the quote, which I do not have. Call again today, spoke to a manager : Ismail Moswell who assured me that I would get an email today. By 3.30 still no response. Called again and was assured that another manager Vanessa Kotzie would call me. It is now 16.47 and no call back. With post sale service like this, why would anyone support this brand!
Warm Regards, Defy Customer Care
Warm Regards, Defy Customer Care
There are about 6 people copied into the mail including the assistant workshop manager, all of whom clearly have no sense of customer service and I can assure you, complete lack of brand loyalty.
We are coming up for almost two months that I have not had my machine and I have to continually follow up, chase, beg and plead for the smallest amount of assistance. If your staff is not competent what does that say about your brand!
I have made repeated requests for escalation to senior management all of which is continually ignored. I want a SENIOR MANAGER to contact me immediately. Failing which, I am now going to approach the Consumer Ombud.
Regards, Chantal
There are about 6 people copied into the mail including the assistant workshop manager, all of whom clearly have no sense of customer service and I can assure you, complete lack of brand loyalty.
We are coming up for almost two months that I have not had my machine and I have to continually follow up, chase, beg and plead for the smallest amount of assistance. If your staff is not competent what does that say about your brand!
I have made repeated requests for escalation to senior management all of which is continually ignored. I want a SENIOR MANAGER to contact me immediately. Failing which, I am now going to approach the Consumer Ombud.
Regards, Chantal
As per feedback received the unit is out for delivery.
Warm Regards,
Defy Customer Care
As per feedback received the unit is out for delivery.
Warm Regards,
Defy Customer Care