Defy does not honour warranties

Since the day I bought my Defy washing machine it is giving me issues. For the third time it is not working again. I logged a call on 28 May 2024 and again 03 June 2024 via their website which they claim they never got despite me receiving the automated response. Today, 07 June 2024, I called in and logged a call. Now defy tell me the warranty expired a year ago. However on my Take a lot invoice (which I uploaded on their website when logging the call twice) it clearly states it expires October 2024. Lerato from Defy tells me, go take it up with Take a Lot if thats the case. How is Take a lot suppose to fix it., Its a manufacturers warranty, not a take a lot warranty. Defy sells me a poor quality washing machine which has given problems from Day one. They don't respond to repairing it. And they don't want to hold up their end to the warranty either. What false advertising and lies when selling g a product.