DEFY DMF 470 FREEZER

I purchased a Defy DMF470 chest freezer on from Makro Wonderboom on 2021.06.13. We realized after it had been delivered that this freezer has no feet/castor wheels on the right hand side. On the left it has 2 x iron "ball" feet and on the right it has a metal plate that seems to have holes drilled on the lip where one should be able to fit feet or wheels but there is nothing. I phoned Makro to see if maybe they were just not packaged/fitted but the person I spoke to told me that these freezers come like this. They have had numerous complaints from clients about this specific model and have relayed the complaints to Defy but have had no explanation from Defy. The problem is; 1. the freezer is not stable and there is nothing to adjust in order to get it stabilized and 2. that when you move this freezer to clean underneath this would scratch your flooring. I have tried contacting Defy but you battle to get though to them ***) or that they answer your call. If they do answer then they transfer you to someone that doesn't answer at the extension. I have finally spoken to someone that asked that I send him photos so he has a better idea of the issue and he or someone else would get back to me. This was on the 15th. I have had no reply and he doesn't answer his phone or my WA today. This is just so unacceptable.

I have always been a Defy champion and believed that I get good quality products. However in the past couple of years I have heard more and more people complaining about Defy products and services. I now understand their frustration as I seem to be headed in the same direction.