DEFY DISAPPOINTED IN YOUR PATHETIC SERVICE

Last year November I purchased a brand new fridge from OK furniture Store at South Gate Mall. Chose a Defy brand and 6 months later the fridge stopped working. Called OK Stores and they logged a incident with DEFY for me. Technicians came to check my fridge 3 times still no resolution then the case was escalated for a exchange as I was within the warranty period still and obviously the fridge couldn’t be repaired. I AM WAITING TWO MONTHS WITHOUT A FRIDGE THE FRIDGE THATS SUPPOSED TO BE WORKING IS JUST STANDING THERE NOT WORKING AT ALL. I mean what levels should one get to first before someone can just exchange the fridge. I want my money back or a brand new fridge but I'm not going to leave it just like that my hard earned cash.