Defy DHD406 Ceramic Hob Faulty - Reported - No Action

About five weeks ago, I reported to Defy's Customer Service that my Defy DHD406 Ceramic Hob (which is part of a combo package) was not working at the circuit board inside failed. A call was made an a representative of Defy came out to have a look at the problem and told me that the circuit board had to be replaced but there were none in stock. The hob is under a three year warrantee and still active.

On a weekly basis I have contacted the service centre for an update and have been told that they were waiting for parts. The call operator informed that an email would be sent to the regional office in the area where I live. Yet nothing has happened.

I am a very strong believer in consumer rights and I have exercised my rights against other service providers with National Consumer Commission. I find Defy's explanation about the delays in acquiring parts unacceptable over this period and the following will be taking place: -

1. Defy will honour the warrantee and repair my hob by 7 July 2022, or 2. Install a loan hob until my one is repaired.

If this does not happen, I will: -

1. Lay a complaint with the National Consumer Commission or any consumer body that the NCC refers to me; 2. Will go and buy a new hob and install it and demand that Defy reimburse me for the costs incurred and, if necessary, issue a summons for Defy to attend the Small Claims Court in Hillbrow, Johannesburg. The complaint will circulate around Defy's failure to comply with the warrantee contract that exists between us and the costs incurred to correct the fault that I have been suffering.

I am a person of my word and do not make idle threats. From looking at this forum, it would appear that the NCC needs to have a closer look at what is going on at Defy.

I did not record the job number but it can be picked up from my cell number which is ***