Defy Devastates Me

I am very unhappy and devastated as i write this, but I have had enough, I am beyond done with Defy appliances.

I purchased a Defy washing machine from Game Westgate in August 2019. For the time I have had this product i have had to call the service agents to my premises three times, today is the fourth and last time.

First, when the machine was delivered, it has a factory defect so I had to call and request a replacement. A few months later (the second time) there seemed to be a problem with the sensors as the water didn't automatically cut off when it reached a certain level, it continuously ran, leaving me with a flooded house. A few after that, there was another problem with the sensors, as it showed a error (meaning that the lid was open) and therefore the machine changed over to the spin option, but wouldn't spin. There was also a hot electrical smell like melting cabals. Once again this morning, i had to log a call, because my lounge was flooded yet again, AGAIN the sensors I am assuming.

The pinnacle of this entire situation to me, is the fact that their call center staff and even their Service manager is very friendly and supernaturally understanding, however, you as a paying customer has to wait 2-3 working days, regardless of how urgent your situation is to you...

I find it utterly ridiculous that upon requesting when this problem will be sorted out, they tell you that there is no way their services agents will be attending to you today, because they have 15/50 other calls logged already... I mean how is that information going to change my life and fix my problem

This machine will be going back to the store that i purchased it from, and I will be exchanging it for a Samsung, which is clearly the product i should have taken in the first place. Defy is a waste of my time life, time and energy.