Defy denied me help

I've bought a refrigerator in Jan which now it's giving me problems, it makes a loud sound to a point where I can hear it hear it from the stairs going into my apartment, a tech was called which had have a damage washing machine, where a new one was just delivered a day ago, he asked me to give him my old machine as he was the new one. I refused and oh boy was that not a mistake😣he just adjusted the legs to the fridge and left, telling me I wasted his time.

I wrote an email to defy and Makro for assist which this happened on the 30th April and only today after I called and asked a lady by the name of Khabonina to look at my emails that's when she only responded with no help still I can document all the times I called and all the times I email and a month later since my first email, I still have not gotten assistance.

I am going to drop the unit off at Makro Riverside where I bought it and demand my 7k, it's sad that the washing machine I bought it also a defy unit, like the one that got damaged🗑️🗑️what a price to pay for being brand loyal