Defy damaged my fridge through repeated failed repairs and still refuses to replace it

I have called the call centre numerous times, sent multiple emails, contacted Defy on Facebook, and still it is clear that Defy has no real interest in its customers or in resolving this matter properly. This has been nothing but repeated poor workmanship, trial and error, delays, and zero accountability. This is what has happened so far: 11/03/2026 – The first technician came out to investigate the freezer issue. 25/03/2026 – Defy came out to replace an internal fan, but the technician fitted it incorrectly. 26/03/2026 – Defy returned to properly install the fan, but instead ended up blowing the DB board. This was after I had already asked whether the fridge should be switched off first. 27/03/2026 – Another Defy technician came out only to inspect what the previous technician had done. After the DB board had already been damaged, I would have expected this to be escalated properly so that the next technician sent out would at least be fully equipped and know what they were doing. 28/03/2026 – Three Defy technicians arrived to fix the DB board. After replacing it, the back fan started making a noise. They then removed it, sprayed it with silicone, and put it back. 02/04/2026 – A new technician came out and replaced the back fan because it was not working. It is very clear that the people sent to work on my fridge did not know what they were doing. If the first technician had done a proper investigation and realised this was beyond his skill level, the matter should have been referred back to Defy to be handled correctly from the start. Instead, my fridge has been treated like a practice unit while I am the one suffering the consequences. What started as one issue has now turned into multiple technician visits, more damage, spoiled food, missed time, endless frustration, and still no proper resolution. At this point I have completely lost confidence in Defy. They do not seem interested in fixing the problem or protecting their customers from the damage caused by their own technicians. I would not recommend Defy to anyone.