DEFY CUSTOMER SERVICE SUCKS!

DEFY AFTERSALES SERVICES IS SHOCKING! I REPORTED A FAULTY FRIDGE ON 22.12.2020. I WAS TOLD WOULD TAKE UP TO 3 DAYS FOR A TECHNICIAN TO ATTEND TO FAULT. I HAD TO GO THROUGH CHRISTMAS WITHOUT A FRIDGE, NOW A WEEK LATER AND I AM STILL WAITING, THE CALL CENTRE IS UNABLE TO CONFIRM WHEN THE TECHNICIAN WILL BE COMING, THEY ONLY SAY HE WILL CALL ME TO LET ME KNOW WHEN HE IS COMING! THEY UNABLE TO SUPPLY ME WITH THE TECHNICIANS CONTACT DETAILS EITHER AS IT IS AGAINST THEIR POLICY!! DEFY YOUR CUSTOMER SERVICE SUCKS!