Defy Customer Service

I bought a Defy front loader washing machine on the 28th of December. I started using it on the 29th and it suddenly cut of the power supply. I reported the matter to Makro where I made the purchase and the logged a call on my behalf. I received a call from Defy in the afternoon of the 30th to confirm my appointment with the technician for the 31st at 12:00pm. I waited the whole day on the 31st and the technician never showed up. I then called customer service and was told the technicians had already left and could attend to me on Monday of the 4th of January 2021. No phone call from Defy to notify me of the changes in my appointment! I am truly disappointed at the Defy’s customer and I regret buying any of your products. Lesson learnt that in future I should invest in other efficient brands.