Defy customer service are bad.

We bought a defy stove from game. The stove was installed and we only used the hot plates for about the first 7 days. Wanting to cook Sunday lunch came to a big disappointment for the stove do not work - the bottom element do not work. I phoned game and they assisted me by logging the [problem with defy - Job number ***. In 10 days time no one from Defy called me to arrange for a Defy technician to investigate the problem. On Wednesday I phoned them and they said that the will send a email to Cape Town to arrange with me the time that the Defy Technician will attend to my problem. O yes the call center said that due to the weather they cannot send out a Technician. Up to now nobody phoned me and still I cant use my stove. I will for now never ever buy another defy product never due to bad customer service. Defy rather tell game to give back my money that I paid for the stove for that I can buy a other stove that's not DEFY.