Defy Customer Service and repairs extremely horrible!

I bought a Defy 17 kg top loader on the 22nd June 2022

The machine gave an error code SE and the machine would not work at all around the 4th August so I contacted Defy National Customer service and they logged a service call on the 5th August 2022. They confirmed a service technician will contact me and attend to the query within 3 days. I have yet to receive a call to date from the service tech. I ended up contacting them myself on the 10th August and was told my query has been escalated. I called again on the 12th after no service and discovered my number was logged incorrectly on the system. A customer service team leader confirmed I would receive a follow up call first thing on Monday the 15th August. I did not receive the call and ended up following up on this myself and demanded an exchange since no one is attending to fixing the machine. The customer service agent confirmed she is escalating to a service manager by the name Edward Knuist who will get back to me. She even provided his direct line, which he never answers.

The level of service from Defy is beyond pathetic. Even with the escalations no one has attempted to contact me to resolve my query. I have been sitting without a washing machine since the 5th August after logging a service call. I am really curious what the Service Manager's core job is.

I am not happy at all with the service at Defy.