Defy customer service a disgrace

I finally managed to log a call with Defy after multiple attempts early in January 2022 after my glass freezer door just shattered inexplicably. No contact as promised a few days after that and had to call again. Finally had a technician come out to assess the extent of the damage to provide quote for repair which was paid in full a few days later. No calls or contact made to provide updates and I had to constantly call their approved repairer to get updates which is frustrating and time consuming. 3 weeks later door was replaced, only to discover that the door is not the correct model which is causing endless hassles defrosting the freezer and chipping away ice build up as the replacement door does not seal correctly. Called the repairer who eventually sent out a technician to assess the issue again. 2 days later Defy sends me an SMS confirming closure of the ticket and asking me to rate my experience! I promptly contacted Defy again and another ticket was opened resulting in another technician visit to assess a 3rd time. Another 3 weeks and I'm still standing in a puddle when I go the fridge and chipping ice out of the freezer compartment so the door will close. No contact, no reply to emails, make calls where they promise feedback but still none received to date. If I don't call them, I'd have no idea what the status of this ticket is. I'm posting this review as it's been about my week since my last email was ignored and the last call promising feedback hasn't been made. I have a home full of this appliance makers products and I will never buy another. Shameful behaviour to only be concerned with your customers until they pay you at which point we just become disposable. What is it going to take for local companies to value their reputation over their bottom line and stop treating customers like walking wallets?