Defy customer service

My new defy washing machine (2 years old) is broken. I called the customer call centre and a technician came out to check what the problem was. The technician then told me it’s a quick fix and will come back on the next working day. It’s been 3 weeks now with no feedback. I have phoned 3 times now and yet I get the same “we will contact you once we get more information” response. So far I have spent R1200 on laundry shops and already have damaged clothing from them.

Extremely unhappy.