PM
Peter M
1 reviews | Active since Jan 2011
11 Nov 2022, 12:05
DEFY COULDN'T CARE A DAMN.
I purchased a DEFY convection oven yesterday but when I got it home and plugged it in to set it up I could not read the LSD display panel as it was so small and faint, so I phoned DEFY UNHELPFUL DESK and explained my predicament, I was asked to wait the person came back and said nothing could be done and told me in as many words "if you don't like it take it back." So I did just that,and bought a SAMSUNG which was more expensive. I do not know how DEFY can have some like that working in such an important position.
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Replies (2)
Defy Appliances's replyOfficial
11 Nov 2022, 12:17Good Day, Peter.Please accept our sincerest apologies for the inconvenience.
We have escalated the above to our call center manager and will be looking into the matter.
If you have any further details such as names, time of call, etc - please kindly provide them to us to forward through.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
We have escalated the above to our call center manager and will be looking into the matter.
If you have any further details such as names, time of call, etc - please kindly provide them to us to forward through.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Defy Appliances's reply11 Nov 2022, 12:17
Official
Good Day, Peter.Please accept our sincerest apologies for the inconvenience.
We have escalated the above to our call center manager and will be looking into the matter.
If you have any further details such as names, time of call, etc - please kindly provide them to us to forward through.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
We have escalated the above to our call center manager and will be looking into the matter.
If you have any further details such as names, time of call, etc - please kindly provide them to us to forward through.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Defy Appliances's replyOfficial
11 Nov 2022, 15:08Good Day, Peter.
We can not find records of a phone call, using the above phone number, can we kindly request that you supply us with the phone number you used to make the call so we to pull the recording for further review?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
We can not find records of a phone call, using the above phone number, can we kindly request that you supply us with the phone number you used to make the call so we to pull the recording for further review?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Defy Appliances's reply11 Nov 2022, 15:08
Official
Good Day, Peter.
We can not find records of a phone call, using the above phone number, can we kindly request that you supply us with the phone number you used to make the call so we to pull the recording for further review?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
We can not find records of a phone call, using the above phone number, can we kindly request that you supply us with the phone number you used to make the call so we to pull the recording for further review?
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za