Defy complaint - damaged goods and more than pathetic customer service

I'm not surprised to see Defy don't respond to reviews written here. They'd have to employe someone full-time to try and respond to all the complaints about the company, their products and their customer service!

There should be a NO STAR rating. I recently bought 3 Defy appliances from Game and have had issues with 2 of them! First of all, the washing machine was delivered with dents in it. Game luckily arranged to bring me a new one and remove the damaged one. The fridge's light inside doens't work. How is this possible on a brand new appliance? Game has no stock to replace my fridge, so I was left in the incapable hands of Defy.

The call centre agent and her supervisor could not help me by getting the technician to confirm what time he would come and see me. This, after waiting a WEEK from the time Game logged my call. Being told that the technician doesn't know what jobs he has the following day seems to be an appropriate response to Defy. Well, it's NOT to me.

I will never in my life buy another Defy appliance and besides this review, I will tell everyone I know and use every other social media platform available to warn consumers not to buy Defy appliance. Their customer service isn't pathetic, it's non-existent! They just don't care. I recall seeing another review that said you can NOT rely on Defy. How true. I suggest they choose a slogan that's more appropriate, like GOOD LUCK WITH OUR *******!