Defy complaint

Defy has got the worst customer service. I have never experienced service like this before. I bought a Defy washing machine and tumble drier cash. After a couple of months the washing machine started giving problems as well as the tumble drier, the drier take forever to dry and makes a hell of a noise. a Technician was sent out only to tell me that there is nothing wrong with the machine or tumble drier. needless to say this technician is not working for Defy anymore. About two to three months ago my washing machine started leaking water from underneath, and 3 weeks ago the machine did not stop pumping water in, the water pumped in through the entire cycle. I then started phoning around to see if the machine is still under guarentee. Kloppers where I bought the machine was unable to help me, Defy service department told me it is not under guarentee anymore, after one of the other consultants told me it is still under guarentee, so the staff do not even know what they are doing. After having a very rude lady from Kloppers answering the phone when I wanted to book a technician an telling me the machine is not under guarentee anymore, I booked the call myself with Defy. The technician came out without making an appointment, after I asked them that they need to make an appointment with me as I am working. He then told me the pc board must be replaced and the rubber around the door. just over a week after he came out I still have not heard anything from him, so I sent him a message to check when the parts will come. He did read my message and never rep****, well I suppose you can expect that from Defy. I then emailed a complained through, and the lady asked for my telephone number, which I did sent to her immediately. After a few days I had no call from her, so I emailed her again, she the told me that there is no stock of the pc board in the country. So I said that is not my problem surely they must replace the machine then, well typical Defy now she is ignoring me. I then phoned Defy Head Office again and spoke to Nomza who promised to get back to me, still no word from her as well. Disgusting service!!!!