Defy Chest Freezer keeps giving problems.

We have a Defy Chest Freezer CF210 that has been giving us endless problems since May 2021. We have called and logged multiple service calls with Defy. The technicians have come from Barnards TV and appliance services each time. They have come a total of 7 times already and the unit is still giving problems. We cannot get through to the Defy JHB branch and have logged all service calls via the website.

First the compressor was faulty, then the technician brings the wrong compressor, then when the right compressor is installed, the freezer was not getting cold. Thereafter, the technicians had to regas the unit, after which the leaking water started. The technicians were called out multiple times again to resolve the leaking issue which they simply cannot do so. Currently the unit constantly leaks water onto the floor creating a puddle around the unit. We have slipped on numerous occasions and fallen because of this. Luckily none of us have been hurt.

The unit needs to be replaced but Defy insists on trying to repair the unit even after 7 attempts.

DEFY, PLEASE REPLACE THIS UNIT ASAP.