Defy Ceramic top 735 Stove

I bought a ceramic top 735 from Metro in PTA.Ist the one i received had dents and scratches all over it.Then was advised by Raveen at Metro that their complete stock looks like that and will call once new stock arrives.

A few days later another was delivered.

About 8 months later I noticed the paint on around the glass top was coming off.I contacted Raveen(Who has been very helpful all along)at Metro and he rerported it to Defy who contacted me about a week later.

A guy Tsitso came out and had a look and said the stove will have to be replaced and off he went and said he will report it to his Boss.

He contacted me and told me the drawer(which was twisted)would be replaced and the Glass top which made sense to me.Why the whole stove???

He called me and advised he had the Top and Drawer.He only replaced the front panel of the drawer which is fine as it is now right.

Then he started with the top st*********** all the plates and wiring only to find once everything was st********** that they supp**** him with the wrong glass top which was almost a 100mm narrower so I don't know how he the professional could not see at a glance that the top was t small.He then put everything back on the "old"top and off he went.

Then a while later I received a call from Defy support centre to say that the job has been allocated to another "Defy service centre in my region"and they would contact me shortly which was 09/06/2021 at 11.15 to date nobody has called me :(

I followed up on numerous occasions only to be told that they are still waiting for spares.To date nobody has called me to sort out this issue and I find that pretty damn pathetic.

I have always been a Defy fan and believe it or not just took delivery of another defy item just yesterday a side by side fridge freezer.

After sales service in my opinion of late is absolutely and completely pathetic.

A very unhappy and disgruntled client