MM
Mary M

1 reviews | Active since Jun 2022

09 Jun 2022, 12:35

Defy ceramic hob useless

I purchased a Defy ceramic hob and oven on 5 March 2021. A few months later it would not operate more than 2 plates at a time and would display error code ER45. I called in the technician and they changed the main component. A few months later, the stove would not power up and again a technician changed the main component. A couple of weeks later, again the stove would not power up and the technician said he would void the warranty because he found 3 ****roaches in the stove. I am very disappointed that an appliance that should be as durable as a stove would be completely shut down because a small ****roach passed through a sensor. I do not have a ****roach infestation in my home, neither am I qualified to open up the stove and hunt for any hiding ****roaches. I had to by the component muself and it costs more than half the price if the stove. Absolutely disappointed that such an expensive stove has such a short lifespan. I would not recommend it to anyone.

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Replies (1)
Defy Appliances
Defy Appliances's reply09 Jun 2022, 15:22
Official
Good Day, Mary.
Please accept our sincerest apologies for the inconvenience.

We do not take the time spent bringing your complaint to our attention for granted.

Please rest assured that our service team received your details. 
We will revert to you as soon as possible. 

We wish you a lovely day ahead. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za