MK
Mattheus K
1 reviews | Active since Feb 2019
28 Feb 2025, 14:25
DEFY Call centre is a waste of time
Wow, I tried to call the Defy national call centre for assistance with my dishwasher. Call 1 was answered but I was left hanging listening to what sounded like a market, people laughing and talking but not to me. Call 2 was answered by a young man who had no idea of what a dishwasher was supposed to do. Call 3, this gentleman, Makobele, also had no idea but had the arrogance to tell me to call another service centre. What are these people being paid for, where is the supervisor, really poor image of the company as a whole.
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
28 Feb 2025, 14:38Good day Mattheus,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply28 Feb 2025, 14:38
Official
Good day Mattheus,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MK
Mattheus K's updateReviewer Update
28 Feb 2025, 15:47Good afternoon, The model is DDW176. All the dishes in the top basket are pefectly clean as well as the vertical plates in the bottom basket, however any dishes upside down in the bottom basket are not washed. This has been happening for two weeks and for two weeks we have been trying to pinpont the cause. The filters are clean, the arms are loose and dont touch the sides and the pressure seems fine by the sound of the spray while washing. I looked for blockages in the bottom arm and also down the pipe feeding it, we found nothing.
Your response is sincerely appreciated
Your response is sincerely appreciated
MK
Mattheus K's update28 Feb 2025, 15:47
Reviewer Update
Good afternoon, The model is DDW176. All the dishes in the top basket are pefectly clean as well as the vertical plates in the bottom basket, however any dishes upside down in the bottom basket are not washed. This has been happening for two weeks and for two weeks we have been trying to pinpont the cause. The filters are clean, the arms are loose and dont touch the sides and the pressure seems fine by the sound of the spray while washing. I looked for blockages in the bottom arm and also down the pipe feeding it, we found nothing.
Your response is sincerely appreciated
Your response is sincerely appreciated
Defy Appliances's replyOfficial
03 Mar 2025, 09:13The team will be in touch. Kindly stay available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply03 Mar 2025, 09:13
Official
The team will be in touch. Kindly stay available for contact.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
05 Mar 2025, 06:45Good day Mattheus,
The team has been trying to make contact without success.
Please advise on an alternative number
The team has been trying to make contact without success.
Please advise on an alternative number
Defy Appliances's reply05 Mar 2025, 06:45
Official
Good day Mattheus,
The team has been trying to make contact without success.
Please advise on an alternative number
The team has been trying to make contact without success.
Please advise on an alternative number
MK
Mattheus K's updateReviewer Update
11 Mar 2025, 13:29Good day,
I called your call centre again, only because your message read " The team has been trying to make contact without success. Please advise on an alternative number ' and was met with someone who was not in any position to offer advise but simply to book a technician, 'the lady that deals with our complaints is not here today' was her response.
Oh the most important thing, she simply put the phone down midway through our conversation.
I called your call centre again, only because your message read " The team has been trying to make contact without success. Please advise on an alternative number ' and was met with someone who was not in any position to offer advise but simply to book a technician, 'the lady that deals with our complaints is not here today' was her response.
Oh the most important thing, she simply put the phone down midway through our conversation.
MK
Mattheus K's update11 Mar 2025, 13:29
Reviewer Update
Good day,
I called your call centre again, only because your message read " The team has been trying to make contact without success. Please advise on an alternative number ' and was met with someone who was not in any position to offer advise but simply to book a technician, 'the lady that deals with our complaints is not here today' was her response.
Oh the most important thing, she simply put the phone down midway through our conversation.
I called your call centre again, only because your message read " The team has been trying to make contact without success. Please advise on an alternative number ' and was met with someone who was not in any position to offer advise but simply to book a technician, 'the lady that deals with our complaints is not here today' was her response.
Oh the most important thing, she simply put the phone down midway through our conversation.
Defy Appliances's replyOfficial
11 Mar 2025, 13:46Good day Mattheus,
We apologise,.
We apologise,.
The issue you are experiencing was escalated to our senior technicians for review last week, they have advised that a technician needs to assess the unit so a technician has to be booked.
Please allow the call centre team to assist you in logging the job so we can schedule and work towards a resolution as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Mar 2025, 13:46
Official
Good day Mattheus,
We apologise,.
We apologise,.
The issue you are experiencing was escalated to our senior technicians for review last week, they have advised that a technician needs to assess the unit so a technician has to be booked.
Please allow the call centre team to assist you in logging the job so we can schedule and work towards a resolution as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd