TF
Tasneem F
1 reviews | Active since Oct 2017
07 Sept 2020, 15:05
Defy Call Centre
I called the call center multiple times but the phone is always put down on the other side. Their service is absolutely terrible. I tried to follow up with the job number that was given to me and was told that someone/ a technician would come within 2-3 days. It's been over a week and still nothing.
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Replies (3)TF
Tasneem F's updateReviewer Update
08 Sept 2020, 12:08Hi there thanks for the response. I got a voicemail saying that I need to confirm if a technician was in contact with me. I didn't get any call from a technician but I did get an email that said they sent it to their service team and I am still waiting on their call. They also told me in the voicemail that I should call Defys number and I did that. Spoke to a lady and she told me they would contact me. If you escalated it to the service team why are you sending me their email ***? I saw the review after mine and I am appalled by your service because the same thing is happening to me. If it continues further action will be taken.
TF
Tasneem F's update08 Sept 2020, 12:08
Reviewer Update
Hi there thanks for the response. I got a voicemail saying that I need to confirm if a technician was in contact with me. I didn't get any call from a technician but I did get an email that said they sent it to their service team and I am still waiting on their call. They also told me in the voicemail that I should call Defys number and I did that. Spoke to a lady and she told me they would contact me. If you escalated it to the service team why are you sending me their email ***? I saw the review after mine and I am appalled by your service because the same thing is happening to me. If it continues further action will be taken.
Defy Appliances's replyOfficial
08 Sept 2020, 12:49Hello Tasneem,
Your review was sent on to the Service Team, and they reached out to you this morning. They had left a voicemail and I was providing you with the email address as a courtesy, should you wish you speak to a member of the Service Team directly.
Kind regards,
Defy Marketing
Your review was sent on to the Service Team, and they reached out to you this morning. They had left a voicemail and I was providing you with the email address as a courtesy, should you wish you speak to a member of the Service Team directly.
Kind regards,
Defy Marketing
Defy Appliances's reply08 Sept 2020, 12:49
Official
Hello Tasneem,
Your review was sent on to the Service Team, and they reached out to you this morning. They had left a voicemail and I was providing you with the email address as a courtesy, should you wish you speak to a member of the Service Team directly.
Kind regards,
Defy Marketing
Your review was sent on to the Service Team, and they reached out to you this morning. They had left a voicemail and I was providing you with the email address as a courtesy, should you wish you speak to a member of the Service Team directly.
Kind regards,
Defy Marketing
TF
Tasneem F's updateReviewer Update
13 Sept 2020, 02:22Your technician came on Thursday and I was told that there was a gas leak and that is what caused the freezer and fridge to be faulty. Which shouldn't be the case with a new fridge.
TF
Tasneem F's update13 Sept 2020, 02:22
Reviewer Update
Your technician came on Thursday and I was told that there was a gas leak and that is what caused the freezer and fridge to be faulty. Which shouldn't be the case with a new fridge.