Defy Brand damage ?!!

Item: Defy Appliances
Rating: 2
Author: chris G

As a Defy customer for about 40 years, we raised a query about a burnt out stove/oven damaging the kitchen units. The Call centre email responses are circus-like. Just round and round in circles, and then asking us to pay for an assessment. And Santam clearly doing a product image dent !! I wonder who at Defy might want to protect their image - a Product/Marketing executive?

Helpful (0)

Replies (2)

Defy Appliances's replyOfficial

04 Nov 2022, 12:23

Good Day, Chris.
Trust you are well.

Please accept our sincerest apologies for the inconvenience.
We have escalated the matter to our respective regional team and corporate relations regarding the comments by Santam, and have requested our call center to get in touch for further info.

Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za

Defy Appliances's reply04 Nov 2022, 12:23

Official

chris G's updateReviewer Update

10 Nov 2022, 10:25

Ok, so a technician called in response to a NO-fee assessment, awaiting payment. The merry-go-round continues...!!

chris G's update10 Nov 2022, 10:25

Reviewer Update

Ok, so a technician called in response to a NO-fee assessment, awaiting payment. The merry-go-round continues...!!