Defy Bloemfontein-PATHETIC!!

Defy Bloemfontein is PATHETIC!!!!! i have order more than 2 weeks ago a outer glass on my defy oven. I was helped by Freedom in spares. i gave all the necessary details, model number etc to him, he assured me that it will take 7 days to get here. i phoned him after a week, he said that they are still waiting for it. I left another message for him to phone me on Tuesday 14/12/2021, he only returned my call the following day WED 15/12/2021. He then said it still has not come, he advised that the branch in Port Elizabeth has got stock and he will get it from there and it will be here today, Friday 17/12/2021. i phoned this morning asking i want to speak to Freedom, the lady says he is unavailable, i spoke to another lady, took all my details and she said SHE will phone back. till now,nobody has contacted me. Defy Bloemfontein has the most pathetic service i have ever experienced. Absolutely no customer service at all. I NEED AN ANSWER BY THE END OF THE DAY DEFY!!!! WHERE IS MY PART!!!! I WILL BE TAKING THIS FURTHER IF NOTHING IS RESOLVED.