1 reviews | Active since Dec 2021
Defy being destroyed by their supplier Game
I hope this is the right place to come to. I bought a Defy 90L fridge from Game Kenilworth on the 30th Novmber It was delivered I think on the 2nd December and I follwed all the instructions or starting etc. I noticed after a couple of days that the freezer wasn't working properly. I have now waited for Game to replace it as it was not working from the time they delivered it.They are messing me around with stories about need a technician to come and check it in 2-3 working days.I have been waiting for at least 8 days without a working fridge. I bought Defy on the recommendation of my daughter but the name of Defy has gone down in my estimation. It is a pity that Game is destroying your reputation Can or are Defy willing to help
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
He assured me that he would request that GAME replace the fridge as it hadn't worked correctly from the delivery date.
Unfortunately for DEFY your supllier GAME/MASSMART have still not replaced the product nor had the decency to contact me to give me a date of replacement.
As DEFY is there anyway that you can assist in resolving this problem as it is in all intentional purposes YOUR product that failed.
I really feel that if I could I would not have bough from GAME nor a DEFY product if I had known of the problem prior to purchasing the fridge
He assured me that he would request that GAME replace the fridge as it hadn't worked correctly from the delivery date.
Unfortunately for DEFY your supllier GAME/MASSMART have still not replaced the product nor had the decency to contact me to give me a date of replacement.
As DEFY is there anyway that you can assist in resolving this problem as it is in all intentional purposes YOUR product that failed.
I really feel that if I could I would not have bough from GAME nor a DEFY product if I had known of the problem prior to purchasing the fridge
We apologise for the issue as there was a mix up in delivery addresses.
The team has been in touch to advise on the delivery date.
Warm regards,
Defy Customer Care
We apologise for the issue as there was a mix up in delivery addresses.
The team has been in touch to advise on the delivery date.
Warm regards,
Defy Customer Care