Defy bad technical support

Going for week 3 now. The fan of the fridge is not working. They ordered a fan and said it will be there on Friday. When I phoned on Monday today they said they still waiting for a fan. In the meantime I have to throw away rotten food. Defy just don't give a damn

Ok the technician came to replace the fan. The I reported that it makes a noise now. Richard came out again and said he did fix it. The next day I reported it again cause of the noise. The lady said she will send Richard again and the management will advise the way forward. That was Tuesday. Today I phoned and another lady said I must send the recording of the noise to Richard and that he'snot going to come out again. Which I did send. Then I phoned him and he said no one spoke to him and I must take it up with management. Back and forth the whole time. When I phoned head office again, no one answered the phone. This is unexceptable and I need my fridge fix or bring me a new fridge as the technicians was here four times already.