AH
Abigail H

1 reviews | Active since Aug 2024

22 Aug 2024, 12:20

Defy bad stove experiance

Honestly not even worth a star! Bought my stove in December. Stove started sinking in two front plates are slanted pots cant even stand straight, oven bulp burst not covered under guarantee by manufacturer apparently. oh my stove cannot be replaced as guarantee is only 6 months on a damn R 6000.00 stove i worked so hard for. replaced the part where the plates are in but not even the places My first stove experience is definitely terrible.

0
Replies (1)
Defy Appliances
Defy Appliances's reply22 Aug 2024, 16:10
Official
Good day Abigail, 
We apologise for the experience. 
Unfortunately there are some components and instances listed in the warranty terms and conditions that are not covered by the warranty.
Your warranty is still valid, Defy just has the sole discretion to elect a verdict based on the issue. 
Kindly visit our website to view our warranty terms and conditions. 

 Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd