IC
Ilse C

1 reviews | Active since Aug 2020

06 Oct 2025, 18:14

DEFY BAD SERVICE

Sad how Makro sells Defy's products, but when a brand new fridge breaks after a few month, nor the selling shop nor the brand assists with the issue.

My letter to both parties and no one has even tried to phone my parents. 😡😡😡😡😡😡😡😡😡

Good day

Please see attached invoice from Makro Carnival and correspondence to you from my Father.

The fridge they bought from you 13/08/2025 stopped working.

Please attend to this matter as soon as possible. All my parents things in the fridge rot.

Your lack of assistance is unexeptable.

0
Replies (1)
Defy Appliances
Defy Appliances's reply07 Oct 2025, 09:06
Official
Good day Ilse,
We apologise for the inconvenience caused. 
The service team will be in touch. 

Warm regards, Defy Customer Care