Defy Bad service

I am writing to express my deep dissatisfaction with the poor service I have received regarding my Defy refrigerator, which has not been working since Monday 2/02/2026.

Despite reporting the fault, no technician has been assigned to date, and I have received no meaningful feedback or timeline for repair. As a result, all the food stored in the fridge has spoiled, causing financial loss and serious inconvenience to my household.

It is unacceptable that a major household appliance can remain non-functional for several days without support, especially when the failure is due to a defective product. This level of service falls far below reasonable consumer expectations and Defy’s advertised standards.