Defy bad service

Bought a brand new washing machine in January 2021

Never used once, still in the box. We moved end of May into a new apartment and set up the washing machine as per the manual. The machine washed then gets to the the rinse and spin cycle, and keeps throwing out a code

Logged a service call, technician was helpful came out and said he will order a new motor and motherboard for the machine. From theere it went qiiet, not one word from anyone.

Called the national customer care line, they say the parts arrived, call the technician he says he is waiting for parts

Call the call centre, they say They will escalate it. No feedback.

I call again, they say I need to speak to the Sales branch, I phone and speak to the manager Jan van Zyl, he said he'll get back to me, still nothing. Phone the branch again, no answer from Jan, spoke to one of the agents, shebsaid she'll get back to me.

It's been almost 3 weeks without a washing machine that is brand new. Why must the customer struggle and keep following if they already bought the product and machine is still under warranty. If you can't fix, replace it. Also not wantinh to hear we have to wait an extra month for a part to arrive, as it's not our problem