Defy bad service.

One star is too much. Purchased a house with a Defy stove. Gas hob and electric oven. After two months it developed a fault. Went to local appliance shop to order a part. They said that defy systems were offline therefore could not place an order. So next day l phoned my self. Selected 1 for spares and switchboard answers. They said that all lines were busy. They will phone me back. Still waiting. Wonder why SA business have a bad rep.