Defy bad customer service period

I have bought a Defy Aquawave washing machine 14kg on the 2nd November 2021 from Fair Price, Cash Price Machine arrived we connected e every thing right, it just never worked, I called Defy, they sent Technician next day, he checked and confirmed its factory fault machine CA not bring in water for it to start washing, This was on 4th, Technician called Fair price, and Defy head office reported the issue, right now it's the 15th November I still dnt have a machine and I dnt know when it will be delivered, every time I call, they telling me an exchange was authorized...

Faulty machine was collected ,, my energy level is just dropping,

I will never purchase any Defy appliances, they dnt even call you and acknowledge their fault, you must call e everyday chasing on them,

My laundry is piling up waiting for the machine I paid for, which I do not know when I will receive it