HG
Hans G
1 reviews | Active since Jul 2014
27 Nov 2021, 10:08
DEFY Bad customer service.
My Defy Microwave oven job nr: *** is missing. Defy came to pick it up on the 27th of October 2021 after I complained that my 2 year old Defy Microwave oven almost burnt down my flat. I have contacted them and they said a Vanessa will contact me (floor manager) I suppose they are very busy with complaints about their poor products or service that is why no one has contacted me. It is already a month later and I have heard NOTHING from Defy. I always had great respect for Defy my oven, stove, microwave all is Defy. Am I wrong to lose my trust in them? Regards
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
29 Nov 2021, 14:44Hi Hans
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply29 Nov 2021, 14:44
Official
Hi Hans
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team