DEFY BAD BAD SERVICE

<p>In February/March 2016 I bought a new Defy fridge/freezer with water dispenserand 5 year guarantee from Pick n Pay Hypermarket Durban North. When it arrived and was set up I started to pour water into the water dispenser and it just gushed out the other end onto my kitchen floor. I went to Hypermarket and sent a Defy technician out who "fixed" it when I got home the same thing happened. I went back to Pick n Pay and another technician was sent out and it just continued leaking. Then the seal inside the freezer started to come out every time we opened it and needless to say everything inside defrosted excepting the middle drawer which iced up. The visits by the repair man kept on and on, eventually before Christmas I was given Defy's phone no and spoke to the manager telling him to fetch this piece of junk. He pacified me and assure me I would be given a new fridge as soon as everyone got back from leave in January. Well yesterday morning the 25th February I was phoned and told my "new" fridge freezer was on it's way. It arrived and midday in 30 degree heat and I had to empty the old fridge wash it down and leave all the food on the kitchen counter. We unpacked the fridge and after 15 minutes plugged it in, the light came on so now it was just a case of waiting for it to cool down so I could put my food back into the fridge. Oh I waited and waited and waited and am still waiting for the compressor to kick in. So here I am R6 000.00 poorer and no fridge in the middle of summer. </p> <p> </p> <p>Defy this is not on your service sucks.</p>